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Glasgow becomes first UK airport to host virtual dementia tour

Glasgow Airport will today (Wednesday, July 4) host an innovative and immersive experience designed to give staff and passengers a better understanding of some of the difficulties faced by people living with dementia.

Passengers and many of the airport’s 5000 staff will be invited to take part in the Virtual Dementia Tour (VDT) in a mobile unit based outside the main terminal today.

The interactive sessions are designed to give an understanding of the physical, cognitive and sensory changes a person living with dementia may experience.

During the taster sessions, staff will be asked to complete a range of daily living tasks while having their physical and sensory abilities altered. They will feel and behave in a similar way to those living with dementia and will be able to empathise with some of the difficulties they face when they are not provided with appropriate support.

Those taking part in the Virtual Dementia Tour will learn:

How the environment can help and hinder a person living with dementia
Describe ways to make the environment conducive and promote dignity and respect for people with dementia
Identify ways to improve communication and challenge stereotypes and labelling of people living with dementia
Understand the importance of person-centred care and approaches for people who have dementia
Relate to how a person with dementia may feel in an unfamiliar environment such as an airport

The visit of the Virtual Dementia Tour comes one year after Glasgow became the first airport in the UK to host the Autism Reality Experience.

Glasgow Airport’s Terminal Compliance Manager Paul Scott said: “The Autism Reality Experience was a fantastic success last year for a number of reasons.

“Prior to its visit we would normally receive between four or five requests a month for assistance to support a passenger with autism. Following the visit, and the exposure it received, we now receive more than four or five requests every week.

“These drop-in sessions really excel in providing passengers and the wider airport staff with a much better understanding of the difficulties people with hidden disabilities face.

“It’s important our staff are aware of this and that’s where the Virtual Dementia Tour really works well – it gives them an understanding of the challenges a person living with this dreadful condition has to overcome on a daily basis.

The VDT has been developed by world-renowned geriatric specialist P.K Beville with an aim to increase empathy and insight into living with dementia. Training2Care UK Ltd is the sole UK license holder offering structured training sessions to a wide range of organisations throughout the UK.

This includes care and nursing homes, day centres, hospitals, hospices, local authorities, universities and the retail sector.

Training2Care’s Managing Director Glenn Knight said: “An airport can often be a daunting and overwhelming place for someone with dementia. We are pleased to be working with Glasgow Airport as the first airport in the UK to offer the Virtual Dementia Tour to its workforce and passengers.

“Staff working in various areas in the airport will gain a better insight into what dementia might be like. As a result they will be able to enable people with dementia to have a better experience at the airport with support from staff who have seen the world from their perspective.

“We see this training experience as a positive step from Glasgow Airport towards building on its existing special assistance service by also creating a dementia-inclusive environment.”

Glasgow Airport has been working with a number of different charities to improve staff training and awareness of hidden disabilities and to improve the assistance it provides. If travelling with have a hidden disability the airport can provide a lanyard which will discreetly identify a passenger to airport staff as requiring additional support.

The airport’s front line staff have been trained to recognise these lanyards and offer special assistance to passengers. To obtain one, passengers and/or their travel companions can visit the special assistance desk on the ground floor in the main check-in area.

To request assistance of any kind, passengers can call 0141 842 7700 (24 Hr) or email GLA.PRM@ocs.co.uk.

06/07/2018/by Paisley

GLASGOW AIRPORT ALL SET FOR SOARING SUMMER GETAWAY

More than 200,000 expected over weekend

Busiest weekend of 2018

Glasgow Airport is preparing for its busiest weekend of the year so far as tens of thousands take to the skies for the summer holidays.

More than 200,000 passengers are expected to travel through the airport this weekend as the school holidays get underway.

The majority of travellers will be heading for popular sunshine hotspots such as Palma, Alicante, the Canary Islands, Crete, Florida, Dalaman in Turkey, Bourgas in Bulgaria. Other popular city break destinations include Paris, Munich, New York, Frankfurt, Amsterdam, Rome and Dubai.

Additional staff will be on hand at peak times over the weekend to provide support and assurance for passengers as they prepare for check-in and security.

The airport will also be providing plenty of entertainment for young departing travellers to ensure their holidays get off to a flying start. This will include a kids’ zone in the departures area featuring arts and craft activities including face painting, while sweet-toothed youngster can also enjoy a cone from our ice-cream cart.

Mark Johnston, Glasgow Airport Managing Director, said: “The recent great weather will hopefully have ensured our passengers travelling through the airport this weekend are in the holiday spirit. There’s always a great atmosphere in terminal, particularly as the school term has come to an end and thousands of families arrive at the airport ahead of their holidays.

“This weekend is sure to be one of our busiest ever and we’ll have plenty of activities in the main departure lounge to help occupy the children.

“Given that the airport will be busier than usual we would encourage passengers to allow enough time for check-in and to ensure they are prepared for the security area and have their boarding passes ready.

“All liquids, gels and pastes carried in hand luggage should be 100ml or less and carried in a 20cm x 20cm clear plastic bag, which should be presented out with their hand luggage at the security check point.

“Passengers should also organise their hand luggage appropriately before they go through our X-Ray machines, which means removing laptops and other large electrical equipment from their bags and placing them flat and unobstructed in the tray along with smaller items such as keys, coins, watched and phones.

“Small steps such as these really help to ensure our passengers pass through security as quickly and smoothly as possible so they can relax and enjoy the start of their holiday.”

Glasgow Airport completed a £1.4 million project earlier this year to increase the central search security area by 20 per cent. This investment was part of a wider £24 million terminal transformation programme, which included a number of enhancements to the airport’s retail offering including new Fat Face and JD Sports stores.

28/06/2018/by Paisley

Gavin Newlands, SNP MP for Paisley and Renfrewshire North, has welcomed the announcement that the £56 million Medicines Manufacturing Innovation Centre will be based in Renfrewshire.

The industry-led centre will offer pharmaceutical companies from start-ups to multinationals a unique service to develop new manufacturing techniques which speed up bringing new drugs to market.

The global market is worth £98 billion and this investment will put Scotland at the forefront of technology and innovation in medicine manufacturing, aiming to attract £80million of research and development investment in the next ten years.

Eighty high skilled jobs will be established at the Centre by 2023 with a further 90 jobs created or retained in companies during the design and build phase and post-construction.

Gavin Newlands, SNP MP for Paisley and Renfrewshire North, said:

“This is a fantastic endorsement for the Renfrewshire economy and the skilled workforce that we have locally. Renfrewshire has a proud reputation for high quality manufacturing and I am delighted that with the announcement that the Medicines Manufacturing Innovation Centre will be based in Renfrewshire.

“This follows the announcement made by the Scottish Government a few months ago that the National Manufacturing Institute for Scotland will also be in Renfrewshire. This is good news for the local economy and highlights the strength of the Renfrewshire economy.”

15/06/2018/by Paisley

Making sure local communities benefit from Renfrewshire’s £274million City Deal projects was high on the list of topics discussed at Paisley North Community Council this week (Tues 12 June) attended by Renfrewshire Council Leader Iain Nicolson.

The Council Leader is visiting community councils across the region to hear about their local issues and the visit to Beechwood Community Centre in Shortroods was the latest in the series of visits.

City Deal employment opportunities, engagement with the Council and grass cutting programmes were all on the agenda, which was well attended by councillors for the area.

Councillor Nicolson said: “When we were elected last year, I made a pledge to continue listening to communities and responding direct to their concerns and that is why I’ve been out and about attending community council meetings across the area, to hear for myself the issues that are being discussed and also where we can work more closely together to improve the quality of life for people.

“Being in close proximity to the airport, the investment in the City Deal projects will bring hundreds of jobs to the area and the investment in the National Manufacturing Institute for Scotland will also create many training opportunities so we want to make sure we capitalise on this for local people so everyone can share in the benefit these developments will bring.

“We also discussed how we can work more closely together. We want to support communities to take pride in their place, tackle the issues that matter to them and have community backing. By hearing first hand their experiences and ideas, this gives us a great foundation to build on and I look forward to continuing these conversations as we move forward.”

15/06/2018/by Paisley

– Airport launches industry-leading Campus Watch approach to remind small minority of passengers that disruptive behaviour will not be tolerated –

Glasgow Airport has today (Wednesday, June 13) launched this year’s Campus Watch drive ahead of the 2018 summer season to remind passengers that disruptive behaviour of any kind will not be tolerated.

Campus Watch was introduced in 2013 in partnership with Police Scotland to tackle disruptive behaviour at Glasgow Airport and provides training, advice and support to staff who interact with passengers on a daily basis. This includes check-in staff, security teams, bar and restaurant employees, retailers and airline crews.

One of the key aims of Campus Watch is early intervention. Staff across the campus are encouraged to report the details of any potential incident of disruptive behaviour to the airport’s central control room through a dedicated phone.

This information, including passenger description and travel details, is shared with staff across the airport campus via a rapid text alert system.

In addition to this, Glasgow Airport has also invested more than £10,000 this year to introduce a new digital radio system to help disseminate live Campus Watch intelligence across the terminal in addition to the text system.

Disruptive behaviour can cover a broad range of offences and actions can range from a verbal warning to arrest. As an example, if an incident is alcohol related the passenger involved will be warned about their behaviour by Police Scotland officers, refused service across all retail and catering outlets and gate staff will be notified in advance of their arrival. Gate staff can then speak to the passenger and determine if they should be permitted to board the aircraft.

Glasgow also took the unprecedented step this week to launch a national advertising campaign to remind passengers of their responsibilities when travelling through the airport this year.

Francois Bourienne, Chief Commercial Officer for Glasgow Airport’s parent group AGS Airports Ltd, said: “For many of our passengers, the airport experience signals the start of their holiday and there’s nothing wrong with this. We want to ensure our passengers continue to enjoy a memorable but ultimately safe and disruption-free experience.

“While it’s important to stress that the vast majority of passengers travelling through our doors do so responsibly and that incidents are extremely rare, Glasgow Airport continues to operate a zero tolerance approach to disruptive behaviour.

“Our Campus Watch system is effective because we work closely with our airline partners, retailers, caterers and Police Scotland representatives to address and often pre-empt incidents of disruptive behaviour at the airport.

“While we’ve chosen our peak summer period to promote this drive, Campus Watch is a year-round initiative. Thanks to our early-intervention approach to challenging disruptive behaviour, we’ve a seen a significant reduction in the number of incidents during the first five months of the year.

“However, one incident will always be one too many, particularly as disruptive behaviour can disproportionately affect a large number of passengers on board an aircraft.

“Campus Watch sends a clear message to what remains a very small minority of people acting in a disruptive manner that we continue to take a zero-tolerance approach to unacceptable behaviour.”

Other steps taken at Glasgow Airport as part of the Campus Watch initiative include:

Police Scotland patrols at the drop-off area ahead of potentially problematic flights
New Campus Watch marketing material displayed across the airport
Airlines make airport-based Police Scotland officers aware of group bookings
Police Scotland officers make themselves known to large groups arriving at the airport
Duty free staff will also remind passengers the alcohol they purchase is for export only and cannot be consumed in the airport or on board an aircraft
Regular Campus Watch drop-in sessions held for staff to learn more and share experiences
Campus Watch forum made up of airport partners meets regularly

Sergeant Clare Riddoch, who heads up Campus Watch at Glasgow Airport, said: “We work with our airport, retail, catering and airline partners to ensure incidents of disruptive behaviour are few and far between.

“On the rare occasion someone is disruptive their behaviour can have a significant impact and cause concern and misery for a large number of passengers, particularly if the incident occurs on board an aircraft.

“By creating a single point of contact with Campus Watch and delivering consistent messaging and regular training, thousands of people employed across the airport work together to tackle disruptive behaviour as soon as it becomes an issue.

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“Campus Watch works, so much so that we’ve welcomed representatives from a number of other UK airports to the terminal for an overview of the operation and they’ve incorporated our approach into their own programmes.

“Key to our continued success is ensuring that we always look at ways to improve. The new radio system is an example of this and ensures we communicate Campus Watch messages immediately as they happen.

“It’s completely understandable that people want to start their holiday with a bit of fun, but they should always remember to behave appropriately and drink responsibly, making sure they’re fit to fly. Being drunk or disruptive in the airport or on board an aircraft will certainly cost them more than just their flight.”

Glasgow Airport, its airline partners, caterers and retailers are also signatories of the UK Aviation Industry Code of Practice on Disruptive Passengers launched last year. Like Campus Watch, the code has been designed to create a common, consistent approach to preventing and minimising disruptive behaviour.

Chief Executive of the Airport Operators Association Karen Dee said: “Glasgow Airport’s Campus Watch initiative is a great example of our industry’s commitment to tackling the problem of disruptive passengers. Thankfully incidents of disruptive behaviour are a very rare occurrence, with data from the Civil Aviation Authority showing that the number of incidents is stable despite record passenger growth.

“However, where they do happen the impact can have serious consequences. That is why initiatives such as these at Glasgow Airport are so important.

“The AOA and our airport members are part of the UK Aviation Industry Code of Practice on Disruptive Passengers, which was developed with support from airport police, bars, restaurants and retailers as well as with airlines and the UK Government supports these efforts. The Code enables a common approach across UK aviation to ensure that everyone can enjoy a great start to their holiday.

“Together we make clear that disruptive behaviour, including due to excessive alcohol consumption, is not acceptable. Passengers should be aware that consequences of such behaviour could include losing a holiday because they are denied boarding as well as fines, flight bans and prison sentences for the most serious offences.”

13/06/2018/by Paisley

Glasgow strengthens Scotland’s growing links with China by working closely with one of country’s largest airport groups –

Glasgow Airport and Shanghai Airport Authority have today (Thursday, May 17) signed a partnership agreement that will see the two cities work together to jointly petition China’s main airlines to establish a direct air link in the future between the West of Scotland and the Chinese powerhouse city of Shanghai.

Glasgow Airport and Shanghai Airport Authority, which operates the city’s Pudong and Hongqiao airports, have formed the Shanghai Airport Authority and Glasgow Airport Alliance with the goal of jointly developing a strategy to increase the number of passengers travelling between China and Scotland.

The partnership will see the airports work together to share expertise and best practice in all aspects of airport business and exchange ideas in order to help promote tourism opportunities between the two cities while creating an attractive environment for future direct air links.

The decision to form the alliance is as a result of months of discussions involving Shanghai Airport Authority’s president and senior executives and representatives from Glasgow Airport. It was during these discussions that representatives from Glasgow shared their vision for expansion into China and the potential appeal of the airport and city as the gateway to Scotland for tourists from the Shanghai area and beyond.

Commercial Director Francois Bourienne, who today signed the Memorandum of Understanding on behalf of Glasgow Airport, said: “It is a tremendous honour to be in Shanghai today to sign this partnership agreement, which marks a significant milestone in the relationship between the cities of Glasgow and Shanghai.

“This Memorandum of Understanding provides us with a unique opportunity to work alongside and share ideas with our new colleagues from Shanghai Airport Authority, which is responsible for operating the Chinese mega-city’s two main airports, handling in excess of 100 million passengers combined annually.

“The alliance will ensure both partners not only learn from one another, but work together to further enhance the growing business and tourism links between Scotland and China.

“As well as being the country’s leading long-haul airport, Glasgow is a popular gateway to Scotland for hundreds of thousands of visitors from the Asia each year. This partnership will seek to build on this.

“Through the exchange of ideas and continued collaboration, this strong partnership could bring the very real prospect of introducing a direct air link between the West of Scotland and China’s biggest city closer than it has ever been before.”

Mr Ruijun Jia, Vice President of Shanghai Airport Authority, said: “Shanghai Airport Authority is delighted to enter in to this long-term partnership with the airport of Scotland’s largest city; Glasgow Airport.

“Our aim is to work collaboratively with the management of Glasgow Airport to exchange best practices in airport operations and to jointly implement initiatives to grow visitor numbers between Glasgow, Scotland and Shanghai.”

Glasgow Chamber of Commerce Chief Executive Stuart Patrick said: “This is a fantastic coup for Glasgow Airport, and one that the Chamber will support with great vigour not least since the majority of Scotland’s Chinese community live and work in Glasgow. The airport team is to be warmly congratulated for their initiative.

“China is at the top of our international trade priority list, with Shanghai one of its most strategically important cities. There are enormous opportunities in China which has gone through three decades of extraordinary change and where the Scottish Chambers of Commerce has been active in developing connections.”

David Leven, Greater China Director for Scottish Enterprise, said: “This is a great step forward in efforts to secure deeper collaboration and another direct link between China and Scotland, and between Glasgow and Shanghai specifically, one of the world’s largest and most dynamic cities.

“China has recently become a top 5 source of inward investment for Scotland and Shanghai is an increasingly important export market for a wide range of Scottish goods and services, from financial services to education to seafood.”

17/05/2018/by Paisley

– 105,000 PEOPLE WILL TRAVEL THOUGHT THE AIRPORT THIS WEEKEND –

Glasgow Airport is preparing for one of its busiest periods of the year as an expected 455,000 holidaymakers travel through the terminal for the Easter school holidays this weekend.

With Easter weekend falling at the beginning of the holiday break this year, the airport is preparing for three exceptionally busy weekends ahead.

This weekend is likely to be the busiest with more than 105,000 people expected to travel through the airport. A further 350,000 passengers are expected to travel through the airport during the entire school break.

The majority of travellers will be heading to popular sun destinations such as the Canary Islands, the Costas in Spain, Dubai and Florida. Passengers are also expected to jet off to a number of city and short-break destinations such as Rome, Barcelona, Amsterdam, Naples, Donegal, Munich and the new Daily Frankfurt service launched by Lufthansa earlier this week.

Glasgow Airport will have extra staff in place to help guide passengers, especially those with young children, through check-in and security. There will also be Easter entertainment on offer for our younger departing passengers this weekend, including an arts and crafts stall and a face-painting.

Francois Bourienne, commercial director at Glasgow Airport, said: “This Easter school holiday break is gearing up to be one of our busiest on record, particularly given the cold weather we experienced this winter.

“There’s always a fantastic atmosphere in the terminal during the Easter break as we welcome thousands of people through the terminal during the next two weeks. To make sure our passengers enjoy a smooth journey through the airport we’ll have plenty of staff on hand and there will also be lots of activities to keep the little ones entertained as they head off on their holidays.”

Glasgow Airport is advising all travellers to ensure liquids carried in hand luggage are within the 100ml limit to help ensure a speedy security process for the Easter weekend.

29/03/2018/by Paisley

A Glasgow Airport spokesman said:

The extreme weather conditions of the last 72 hours have seen the airport experience record levels of snow.

Airport staff have worked continuously through the night to clear the runway, wider airfield and passenger walkways.

While we are currently operational a large number of flights have been cancelled. We continue to urge passengers to check the status of their flights with their airlines and to only travel to the airport if safe to do so.

02/03/2018/by Paisley

We are currently working towards reopening the airport tomorrow morning, however, this will be dependent on the weather. Further snow is forecast and our teams will be continuing with snow clearing operations throughout the night.

There will be a knock-on effect on tomorrow’s schedule following the disruption we’ve experienced meaning there will be further delays and cancellations. Our advice to passengers is to only travel to the airport once they have checked the status of their flight with their airline. We would also remind people that a severe amber warning remains in place so please only travel if it is safe to do so.

01/03/2018/by Paisley

A severe amber warning advising against all but essential travel has been issued by the Met Office and will remain in place until tomorrow morning. In light of this and the impact it is having on passengers and staff, including airline staff, travelling to and from the airport we will remain closed for the rest of the day. This decision has been taken with safety of passengers and staff in mind.

Our teams are continuing with snow clearing operations, however, we would advise passengers not to travel to the airport. Anyone with travel plans should contact their airline directly for specific flight information.

Further updates on plans for tomorrow’s schedule will be issued later today.

01/03/2018/by Paisley

Glasgow Airport weather update – Thursday 1 March 7:10pm

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