What happened to customer service?


I always like to promote business in and around Paisley but every now and again it just isn’t possible, due to being put in a position from the actual business themselves.

This just so happened to me yesterday with a member of staff “the bosses wife” being so cheeky and believe me it isn’t the first time and not just to me either from the same person in Forgotten dreams fancy dress costume hire in Johnstone, In the past I have just ignored her being ignorant and somewhat cheeky to customers and speaks to people like she is doing them a favour, now the same could not be said of her husband who is a true gentleman and very helpful, however I must dissuade people from using this store and seek their costume hire somewhere else.

Yesterday I went in to hire 8 costumes, it would have been 12 but the other ones who were going to hire costumes already said they would not use forgotten dreams as they had no intentions of being spoken to in such a manner as the way they had been treated in the past before by the same woman. My wife and mother had already been in to book the costumes and were told that Saturday would be fine for the costumes.. and I had already spoke to the boss about getting a good deal and he said there would be no problem, however when I turned up on Saturday I got told that I was actually paying more for a costume that I had previously hired for cheaper??? bizarre and having to wait ten minutes to be seen and then be approached as if I was an alien “no i wasn’t in fancy dress” was weird and then to be spoken to as if I was a child who had been naughty and as if I was wasting her time.

Anyways I will be sending a written complaint to the shop tomorrow and I will also be asking people from this website not to use Forgotten Dreams in Johnstone and get their costumes elsewhere until this woman changes her attitude towards customers.

If you agree or disagree with what I am saying please leave a comment, as you may be aware I never do this sort of rant on this website and takes a lot for me to become disheartened with people but this is the third time this has happened to me with this person and enough is enough…