**Starting Tuesday 25 October at Ferguslie!**

Customer Services Principles and Practices (SQA Certificated Level 5).


This course will help you understand the personal factors and skills required in making a positive first impression with customers and dealing with customers’ needs. It’ll help you develop good communication and effective listening skills too. Day/Time: Tuesday 1pm- 3.30pm (12 weeks).

To book a place or for further information email  Kathleen.Brown@wcs.ac.uk or call 0141 842 1015.