InstaSpin Casino Restricted My Account – How to Take My Winnings?

Imagine winning a significant amount of money at an online casino, only to find that your account has been restricted when you try to withdraw your winnings. This frustrating situation happens more often than players expect, raising an important question: What can you do to retrieve your money?

Online casino sites not on GamStop, including InstaSpin Casino, may restrict accounts for various reasons. While some restrictions are legitimate, others may feel unfair. In this article, we’ll explore why your account may have been restricted, the steps you can take to resolve the issue, and how to claim your winnings.

Why Did InstaSpin Casino Restrict Your Account?

Before taking action, it’s essential to understand why your account was restricted. Here are some of the most common reasons:

Verification Issues (KYC Compliance)

Most online casinos, including InstaSpin Casino, require players to complete a Know Your Customer (KYC) verification process before withdrawing funds. If your account is restricted, it may be because you haven’t submitted the necessary documents, such as:

• A government-issued ID (passport, driver’s license, or national ID)
• Proof of address (utility bill, bank statement)
• Proof of payment method (screenshot of your e-wallet, front and back of a credit card)
• Bank statement showing recent transactions related to the casino account
• Additional proof of identity if requested by the casino, such as a selfie with your ID

Delays in verification often occur due to incomplete or unclear documents. Ensure that all documents are valid, up-to-date, and legible to avoid prolonged restrictions.

Breach of Terms and Conditions

Casinos have strict policies regarding player behaviour. Your account could be restricted for reasons such as:

• Using multiple accounts to claim bonuses, which is considered fraudulent behavior
• Violating bonus terms (e.g., placing bets over the allowed limit or using betting strategies deemed unfair)
• Engaging in suspicious betting patterns, such as consistently placing minimum-risk bets to clear wagering requirements
• Attempting to use VPNs or proxies to bypass country restrictions, which can lead to immediate account suspension
• Sharing your account with others or allowing someone else to play on your behalf

Many players do not read the fine print, which results in unintentional violations. Always familiarize yourself with the terms before playing. This is more pronounced at the best UK casinos with stricter rules.

Suspicious Activity or Fraud Concerns

Casinos use fraud detection software to monitor for unusual activity. If the system detects anything out of the ordinary, such as:

• Rapid deposits and withdrawals that seem inconsistent with regular gaming behavior
• High-risk betting patterns, such as betting large amounts in a short period without clear strategy
• An IP mismatch, where your logins frequently switch between multiple locations, raising concerns of account sharing or unauthorized access
• Use of third-party payment methods that do not match your registered details

The casino may restrict your account until further verification is completed. In some cases, if fraud is strongly suspected, the account may be permanently banned.

Bonus Abuse or Wagering Requirement Violations

If you’ve claimed a bonus, you must meet the wagering requirements before withdrawing winnings. Failure to do so may result in your winnings being forfeited and your account being restricted. Common bonus-related violations include:

• Attempting to withdraw funds before completing the full wagering requirement
• Placing restricted bets, such as using a high percentage of the bonus balance in a single bet
• Exploiting system loopholes, such as betting on opposite outcomes to clear the requirements unfairly
• Claiming multiple bonuses from the same casino under different accounts or through fraudulent methods

Casinos closely monitor players who take advantage of promotions without genuine gaming activity. If flagged, your winnings could be confiscated, and your account permanently restricted.

Steps to Take When Your Account is Restricted

If your account is restricted, don’t panic. Follow these steps to regain access and claim your winnings:

Check Your Email for Notifications

Casinos typically send an email explaining the reason for the restriction. Check your inbox (including spam/junk folders) for any messages from InstaSpin Casino.

Review Casino Terms and Conditions

Carefully go through the casino’s terms and conditions to see if you might have unknowingly violated any rules. This will help you prepare your response when contacting customer support.

Contact Customer Support

Reach out to InstaSpin Casino’s customer service through:

• Live chat (fastest response time)
• Email support (provide a detailed explanation and attach necessary documents)
• Phone support (if available)

When contacting support, be polite and concise. Ask for a clear explanation of why your account is restricted and what steps you need to take to resolve the issue.

Complete Any Pending Verification

If the issue is related to verification, submit the requested documents as soon as possible. Make sure the documents are clear, valid, and match the details on your account.

Request a Manual Review

If you believe your account was restricted unfairly, request a manual review by a supervisor. Sometimes, automated systems flag accounts incorrectly, and a human review may help resolve the issue faster.

How to Withdraw Your Winnings?

Once your account is reinstated, you should take the following steps to successfully withdraw your funds:

Confirm Eligibility for Withdrawal

• Ensure you have met all wagering requirements if you used a bonus.
• Check that your withdrawal method matches the deposit method (some casinos require this for security reasons).
• Verify that your account details are up to date.

Request Withdrawal Through Alternative Methods

If your usual withdrawal method is restricted, consider other options such as:

• Bank transfer
• E-wallets (PayPal, Skrill, Neteller)
• Cryptocurrencies (if the casino supports them)

Escalate the Issue If Necessary

If your withdrawal request is still being denied, consider escalating the matter:

• File a complaint on gambling forums such as CasinoMeister, AskGamblers, or ThePogg.
• Contact relevant regulatory bodies (UK Gambling Commission, Malta Gaming Authority, or Curacao eGaming).

What to Do If the Casino Refuses to Pay?

If InstaSpin Casino continues to withhold your winnings, take the following steps:

Use Mediation Services

Several third-party dispute resolution services can mediate between you and the casino, including:

• eCOGRA (for casinos regulated under their jurisdiction)
• ThePogg’s Alternative Dispute Resolution (ADR) service
• AskGamblers Complaint Service

Consider Legal Action

If the casino is licensed in a jurisdiction that allows legal claims, you may consider hiring a lawyer or filing a complaint with consumer protection agencies.

Warn Other Players

If you believe the casino is acting unfairly, share your experience on review sites and gambling forums. This can help other players avoid similar issues.

Conclusion

Having your account restricted at InstaSpin Casino can be frustrating, but there are steps you can take to resolve the situation and claim your winnings. By staying informed about casino terms, verifying your account properly, and escalating issues when necessary, you improve your chances of a successful withdrawal.

To avoid such issues in the future, always read the terms and conditions before playing, use reputable casinos with strong player protections, and ensure your account details are accurate. If you ever face difficulties, remain patient, document all communication, and use available dispute resolution options.

Have you ever had your account restricted by an online casino? Share your experience in the comments below!