Glasgow Airport has become the first airport in the UK to receive an internationally recognised certificate for service and quality.

The airport has achieved the Airport Council International’s Airport Service Quality (ASQ) Assured Certification. ACI is the global trade association representing the interests of airports worldwide and the certification provides a seal of approval on the airport’s management of service quality and the facilities and services it provides to passengers.

ASQ certificate pres.

Glasgow Airport scored highly in general facilities, arrival services, leadership and people management.

Craig Bradbrook, deputy director general Airports Council International (ACI) World, visited Glasgow Airport from the organisation’s offices in Montreal, Canada to personally present the certificate. He commented: “The airport management team is doing a great job in building that sense of community and pride across the airport platform. The team is focusing on the things that really matter to passengers and the results from the ASQ Survey show high levels of passenger approval.”

Amanda McMillan, managing director of Glasgow Airport, said: “We have paid significant attention to ASQ in recent years and we are extremely proud to have become the first airport in the UK to have received this accreditation.

“Since the launch of our Customer Charter almost two years ago we have been on a journey to improve the customer experience and create a ‘one airport’ culture involving all partners in delivering consistently high levels of service. This certification from ACI World clearly demonstrates that our efforts are well placed and it aligns with the positive feedback we are receiving from passengers.”

Glasgow Airport reports passenger growth for May 2013

Passenger growth at Glasgow Airport has continued with almost 665,000 people travelling through the airport in May 2013, representing an increase of just under 1% compared to the same period last year.

British Airways’ and easyJet’s London routes along with Flybe’s UK regional services provided a boost for domestic traffic. Demand for international travel also remained strong and the performance of Lufthansa Regional’s Dusseldorf service and Wizz Air’s flights to Warsaw and Gdansk, contributed to a 15% increase in EU scheduled flights.


Amanda McMillan, managing director of Glasgow Airport, said: “We have been working closely with our airline partners to introduce new routes and add capacity on existing services and our efforts have been reflected in the continued increase in passenger numbers.

“We are now looking forward to what promises to be a busy summer season and have recruited additional members of staff to meet the extra demand. They will be on-hand to offer assistance to the tens of thousands of passengers who will travel through the airport in the coming weeks and to ensure their holidays get off to the best possible start.”

The airport is continuing with its £17 million investment programme which will see key parts of the main terminal building undergo a major makeover. This includes international arrivals which for many will be the gateway to the 2014 Commonwealth Games.

Earlier this month Glasgow Airport became the first airport in the UK to achieve five stars in a rigorous audit by the British Safety Council. The airport was assessed over four days, achieving the accreditation and the maximum five stars at the first attempt.