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July 4, 2021What was always the best thing about being in a traditional casino? That is, apart from winning a jackpot! Most people will say that the atmosphere in casinos is unbeatable and what they most miss. There are the lights, the sounds, the chatter, the milling around – the general vibe of people having a really good time – claim online casino bonus.
Many thought that the lack of these things would kill off the joy in gambling when casinos transitioned online in the mid-1990s, and that the whole sector would go into decline. How wrong they were.
The rise and rise of online gaming
However, the naysayers who predicted the death of gambling needn’t have worried. Online gaming designers and developers are producing increasingly sophisticated games, where the general content is enticing, interesting, and lucrative to play. Prizes and jackpots are higher than ever before, and the industry is undergoing a huge boom.
Nowadays, with the overwhelming accessibility of the internet, a record number of people are signing up to register with online casinos, and as a result, the social element of gambling online is in a healthy condition.
Chatting while you play
So, as most people now play from the comfort of their own homes, online casinos have introduced a nice addition to their sites. Many sites now offer a chat function which allows gamblers to communicate with each other. This ticks an important social box which goes some way to filling the void some people feel from traditional casinos. Surely it’s the best of both worlds? You’re sitting on your own sofa, but still chatting and offering tips and advice with your friends.
Well, that’s not it. The chat functions that online casinos offer also provide another essential role. That role is linked to what we demand more and more as we go further into the 21st century: instantaneous support.
In a world that expects immediate solutions, online casinos are, unsurprisingly, no different. If you have any issues with cash deposits into your e-wallet, withdrawing funds, accessing a bonus code you may have received, or any other general enquiries, having an expert respond instantly to your queries is a modern-day, customer-focussed must.
It’s now 2021 and we’ve moved away from helpline telephone numbers and even email support. They’re restricted to office hours and can’t provide a quicker response than an on-hand assistant reading your questions in real time. Many sites even provide 24/7 support chat functions.
Social chatting
It goes beyond support though. We’re social creatures and many gamblers simply want to chat with each other and form bonds with the people with whom they play.
Setting up a camera and operating a chat function goes a long way to recapture the atmosphere of a bricks and mortar casino.
With the advent of VR, we may only be a decade away from whole “virtual experiences” where we can see ourselves inside a traditional casino, whilst staying at home.
Humans have a propensity to fill in the gaps in our lives that we crave. We do it all the time in all walks of life. So, if it’s the chatting aspect of traditional casinos we miss, it won’t be too long before we’ve evolved online casinos to cater for our exact needs. That’s just evolution.