Day 9 – Social Customer Service (NSDesign)


Dec 11, 1.30 pm – 3.30 pm

A fun, and engaging workshop discussing what ‘great social service’ looks like in today’s connected world. We’ll look at examples from a variety of companies and ask if we really deliver quality customer service, or do we focus on the numbers. Do we look for opportunities to wow customers across our social channels or do we just react to complaints.

Author

Founder of Paisley.org.uk in 1998 and constantly strives to change peoples attitudes to the town, Brian is a self described Paisley Digital Champion who promotes Paisley via any means necessary. You can also follow me on X