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MyAccount is rent ready for council tenants

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Renfrewshire Council tenants can now view, manage and pay their rent online with MyAccount– the council’s 24-hour digital service for customers.

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By registering for a personal account, tenants can access their rent account information whenever they need to, wherever they are online.

It is hoped that by offering this digital channel, the council can help meet the increasing demand for services with the limited public purse.  It not only has the potential to save on paper and printing costs, it can free up staff to support more complex enquiries and for those customers who still wish to speak to a member of staff.

Almost 12,000 Renfrewshire customers have already signed up to MyAccount to view their council tax account, make payments and apply online for housing benefit and council tax discount. Login is secure and easily available from a smartphone, tablet or computer and customers can use the camera on their device to upload supporting documents.

Councillor Tommy Williams, Convener of Renfrewshire Council’s Housing and Community Safety Board said: “This is a significant step towards improving our digital services both for our tenants and the wider community.

“Increasingly, our tenants are using smartphones to shop, bank and socialise online.

“By registering for MyAccount, they can also keep track of their rent balance and payments at a time that suits them.”

Registration for MyAccount is available via the council’s website at www.renfrewshire.gov.uk/MyAccount

To support those in Renfrewshire who have limited access to digital, the council have created new self-service areas at Renfrewshire House and Johnstone Town Hall. Residents can come along and get help in developing their digital skills while visiting the council.

Many local libraries and the adult & community learning service offer free wifi and internet access, plus information on a wide range of local computer-based courses to develop online skills.

Customers can view our online Digital Directory at www.renfrewshire.gov.uk/digitaldirectory visit their local centre or call 0300 300 1188 (libraries) and 01505 382 863 (adult & community learning) to find out more.